FAQs

Last Updated: May 5, 2026

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link. You can also track your package directly on our [Track Your Order] page.

How long does shipping take?

Shipping times vary depending on your location. Typically, order processing takes 1–3 business days, and standard shipping takes 7–15 business days. Estimated delivery details for your specific region will also be provided at checkout. For more details, please refer to our Shipping Policy.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately at service@chubooknives.us. We can modify or cancel your order as long as it has not been processed or shipped. Once shipped, the order cannot be canceled, but you may initiate a return upon delivery.

What if my item arrives damaged or defective?

If you receive a damaged or defective item, please contact us within 7 days of delivery with your order number and clear photos or videos of the issue. Our support team will inspect the details and arrange a replacement or refund for you.

Can I return or exchange an item?

Yes. We offer a 30-day return policy for eligible items that are unused, in their original condition, and in original packaging. For full instructions on starting a return, please review our Returns and Refunds Policy or contact customer service.

How can I contact chubooknives?

chubooknives is operated by Pet Art Space Limited. You can reach our customer service team via email at service@chubooknives.us. We aim to respond to all inquiries within 24 business hours.