Returns and Refunds

Last Updated: Jun 14, 2026

chubooknives is operated by Pet Art Space Limited (Registered Address: UNIT A2, FLOOR 19, MAX SHARE CENTRE, 367-373 KING'S ROAD, NORTH POINT, HONG KONG). This Return and Refund Policy applies to all purchases made through chubooknives.us. For customer support, please contact service@chubooknives.us.

30-DAY RETURN POLICY

We want you to be completely satisfied with your purchase. We offer a 30-day return window, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon reception. If your product is defective, damaged, or if you receive the wrong item, please contact us immediately at service@chubooknives.us so that we can evaluate the issue and make it right by offering a replacement or a full refund.

To process your claim efficiently, please include the following information in your email:

• Order number
• Clear photos or videos of the faulty or incorrect product
• Delivery address and contact phone number

RETURN PROCEDURE & SHIPPING COSTS

To start a return, you must contact us first at service@chubooknives.us. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, our support team will provide you with the appropriate return shipping address and instructions on how and where to send your package.

• Non-defective returns (Change of Mind): Customers are responsible for paying the direct return shipping costs unless the return is due to our error (e.g., defective or incorrect items).
• Tracking: We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

REFUND PROCESS

Once your return is received and inspected, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund based on the item’s condition.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your card issuer's policies.

EXCEPTIONS & NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as custom-made or personalized products. Unsuccessful deliveries caused by incorrect shipping addresses provided by the customer or packages confirmed as delivered by carriers are not eligible for refunds. Please ensure your shipping information is correct at checkout.

ORDER CANCELLATION & MODIFICATIONS

If you need to cancel or modify your order, please contact us at service@chubooknives.us as soon as possible.

Orders can only be modified or canceled within 24 hours of placement. Once an order has entered processing or has been shipped, it cannot be canceled. However, you may initiate a return upon receiving the package in accordance with our return policy.